If the customer is unsatisfied with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 2 days from the date of receiving the parcel.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
- Genuine quality issues.
- Packages lost in transit.
- In case Zola India discovers that a wrong item has been shipped to you.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the delivery agent.
- Incorrect size ordered (in case of international deliveries only). For a size exchange within India please mail us at email@example.com.
- Package refused by recipient.
- Refusal to pay any custom/import duties or taxes at the time of delivery (in case of international deliveries only).
- Products returned in a used or damaged condition.
- Minor color and design variation(s). All products are handcrafted so there may be some minor variation from piece to piece.
- If the jewellery is not faulty or damaged.