RETURNS & EXCHANGE
Before you return Zola India product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans and craftsmen across the country, resulting in each product being unique and slightly different from each other. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
4 STEPS TO MAKING A RETURN
Please inform us within 2 days of receipt of order. You must email firstname.lastname@example.org to notify us.
Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Zola India QC team to decide whether product is approved for return.
Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
Refunds will only be made after we have received the shipment in its original packaging. We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway in 10-15 working days if applicable as per the situations given below.