Shipping Information - India

Delivery Method:

Orders shipped via Standard Shipping (carriers) are delivered within 4-5 business days

Shipping Charges:

Standard Shipping - Orders below 3000 INR shipping charges are 150 INR

Please note:

Shipping prices may vary depending on the destination and weight of your parcel Orders delivered to remote areas which are out of the regular delivery zone are charged at 300 INR

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 8524007007 or email us at info.zolaindia@gmail.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

CANCELLATIONS

As long as your order has not been processed, we can cancel it and refund your amount. Unfortunately, we cannot cancel orders once the shipment is out of our studio for delivery.